At JUXINGHAI TRADING CO., LIMITED, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible returns policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in unused, unworn, and unwashed condition.
  • The item must still have the original tags attached.
  • Returns must be initiated within 30 days from the date of receipt.

2. Non-returnable Items

Certain items cannot be returned due to hygiene reasons or other restrictions, including:

  • Intimate apparel, such as underwear and swimsuits.
  • Gift cards or downloadable products.
  • Final sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. Our customer service team will provide you with a return authorization and further instructions.
  3. Pack the item securely in its original packaging, along with the return authorization form, and ship it back to the return address provided.

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure that your return is safely delivered.

5. Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund or exchange request within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

For exchanges, please contact us beforehand to ensure that the replacement item is available. If the desired item is out of stock, we will issue a refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you in processing a return or exchange at no additional cost.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once the order has been shipped, we will no longer be able to cancel it, but you can follow the return process once the item arrives.

8. Final Remarks

Thank you for shopping with JUXINGHAI TRADING CO., LIMITED. We aim to provide excellent service and high-quality products, and we hope you enjoy your purchase. If you have any questions or need assistance with the returns process, please feel free to reach out to us at [email protected].

We are here to help!